FAQ- Frequently Asked Question

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Frequently Asked Questions and Resources

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You can find all aswers here if you need them
[/vc_column_text][gem_divider margin_top=”90″][vc_tta_accordion style=”simple_dashed” shape=”round” c_icon=”solid_rounded” c_position=”right” active_section=”1″][vc_tta_section title=”Is there any free version of SchemaNinja?” tab_id=”1458814617430-b5be4f50-f510″][vc_column_text]Yes there is free version of  SchemaNinja you can download here : https://wordpress.org/plugins/schemaninja/[/vc_column_text][/vc_tta_section][vc_tta_section title=”How many sites can I use the SchemaNinja plugin on?” tab_id=”1458815240820-fc7bb144-c6af”][vc_column_text]Yes SchemaNinja have 1$ trial for 7 days. You can explore the features of SchemaNinja with 1$ and after that you can choose the plan according to your need.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you offer demo of the SchemaNinja plugin ?” tab_id=”1458815238800-d6ea9e1d-0cc2″][vc_column_text]Yes do we have demo of your features, you can check the demo version here : http://demo.schemaninja.com/[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I upgrade my license? If so, how?” tab_id=”1458814617432-66856c99-3553″][vc_column_text]Yes, you can upgrade your license anytime, you can upgrade from basic to pro or pro to ultimate version. Just contact us on our support & we will assist you with this.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How I can update the plugin in WordPress dashboard? ” tab_id=”1494294489743-c53b918c-498f”][vc_column_text]In case the plugin is already installed on your site then the update process is very simple. ​Firstly, navigate to the “Plugins” page in your WordPress dashboard. On that check the plugins page and find SchemaNinja there and there will be option for update now. Kindly update it and you will get the latest version installed on your dashboard.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you provide documentation and tutorials?” tab_id=”1494294600060-9972dcd9-ae27″][vc_column_text]Yes. plugin documentation and tutorials are publicly available on our website. For further theme support, our support forums and knowledge base are available to customers after the purchase of a theme.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What Happens to your Content ?” tab_id=”1494294643060-f52ba52d-cb9a”][vc_column_text]All the pages or posts  made with SchemaNinja  and the content from SchemaNinja are stored in the WordPress database. This means that you can deactivate or remove the plugins and the content will not suffer any changes, being saved in the WordPress database[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I customize the plugin?” tab_id=”1494294718679-42904e31-8d72″][vc_column_text]Our plugin all come with an options panel that allows you to easily customize your plugin. You can also make your own code edits or design edits using the CCS option available in plugin. You don’t need to credit or link us back.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I use a SchemaNinja plugin on more than one site?” tab_id=”1494294788057-5969305b-35d0″][vc_column_text]Yes, you can use SchemaNinja on multiple sites depending upon the plan you choose. In basic version you can use on single site, pro version allows you to use on multiple sites. So choose plan according to your requirements.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How I can generate Activation keys if I purchased any License?” tab_id=”1494294830590-d667e174-da77″][vc_column_text]After buying the plugin version you selected you will be redirected to license generation page. Here you can generate a License key for your users. Sometimes you need to enter your customer name & email you will be able to generate the key.[/vc_column_text][/vc_tta_section][vc_tta_section title=”WILL SCHEMANINJA PLUGIN WORK WITH MY EXISTING CACHE AND SECURITY PLUGINS?” tab_id=”1494294910687-7d9ee638-ea5b”][vc_column_text]We have tested the plugin for all of these scenarios and tested it with all leading caching and security plugins and can ensure that it works beautifully with all major WordPress plugins.[/vc_column_text][/vc_tta_section][vc_tta_section title=”WILL SCHEMANINJA PLUGIN WORK WITH MY EXISTING CACHE AND SECURITY PLUGINS?” tab_id=”1494294960100-d72658e3-aaea”][vc_column_text]We have tested the plugin for all of these scenarios and tested it with all leading caching and security plugins and can ensure that it works beautifully with all major WordPress plugins.[/vc_column_text][/vc_tta_section][vc_tta_section title=”WHY IS MY SCHEMANINJA PLUGIN OUTPUT MISALIGNED?” tab_id=”1494294972551-a24fb69f-82e2″][vc_column_text]This issue often arises for people who are using a custom designed theme. We have tested SchemaNinja with a wide variety of themes including Genesis child themes, Thesis, WordPress default themes and a lot more. In case your theme suffers a CSS shift because of SchemaNinja output or the output itself is out of alignment then you can contact SchemaNinja support for further assistance.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Will the plugin work with third-party plugins?” tab_id=”1494295022278-9429bedd-9d04″][vc_column_text]Yes, our plugin is compatible with all major and most of the other third-party plugins & themes. We already include the most commonly used features in our themes to further assist with this. Unfortunately, we cannot provide support for third-party plugins or tools.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How often do you update the plugin?” tab_id=”1494295069963-23e8b9d1-2aef”][vc_column_text]We fix any bugs we encounter as soon as possible. We also release periodic updates for our plugin and our underlying framework to address user feedback as well as to add new features.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What are the hosting/server requirements for SchemaNinja plugin?” tab_id=”1494295115451-cbd6563e-9b54″][vc_column_text]Our plugin work with every host out there that supports WordPress. But to be sure, please make sure your hosting supports the latest version of WordPress, MySQL 5 or higher, and PHP5 or higher or you can choose our recommended webhosting – Best Hosting Services[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do the plugin work with WordPress Multisite?” tab_id=”1494295172414-3c83b069-2378″][vc_column_text]Yes, our plugin is Multisite-compatible.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do SchemaNinja plugin work with WordPress.com?” tab_id=”1494295225648-b8764320-a6f9″][vc_column_text]Unfortunately, our plugin do not work with WordPress.com. You need to have a self-hosted WordPress installation, please refer to this link for installation instructions: How to Start a Self Hosted Blog[/vc_column_text][/vc_tta_section][vc_tta_section title=”What payment options do you support?” tab_id=”1494295279161-bb51e9de-3b35″][vc_column_text]Currently, we offer PayPal, Credit Cards and International Debit Cards for all our plans. We use Jvzoo for payment gateway.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_custom_heading text=”Pre-Sales FAQ’s” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes”][vc_tta_accordion style=”simple_dashed” c_icon=”solid_rounded” c_position=”right” active_section=”1″][vc_tta_section title=”What is your refund policy?” tab_id=”1494295394408-88ba578e-a09f”][vc_column_text]SchemaNinja offers refunds to customers within 14 days of purchase. If the item(s) is broken, not working properly, or truly missing features from what is being mentioned on the sales page we offer full refunds.

We strongly believe our products will work without issues and we are available to help sort any issues resulting from any number of reasons. However, we also expect you to understand what you are purchasing and what your rights are for requesting refunds.

With that said, if you believe that the issue truly lies with our product – we will still issue a refund if requested within 14 days of purchase if our item is broken. After 14 days, no refunds will be granted.

Note that there is a difference between a broken item, and simply receiving an error message or having trouble configuring the Product to your desired result.

Error messages are often related to improper setup, hosting, configuration, plugin conflicts, or missing files which, causes the item to not work.

Before you request a refund from SchemaNinja, you must do the following:

  1. Read the extensive documentation or check video tutorials that we provide with each Product or general tutorials.
  2. Check the support forums for existing threads about the issue you’re receiving.
  3. Open a new support ticket with our support staff if you are still experiencing problems.
  4. Confirm that your server meets the specifications laid out in the requirements for the Product and WordPress in general [https://wordpress.org/about/requirements/].

Note that opening a dispute or initiating a chargeback will not speed up your refund request, and we reserve the right to refer any case to the PayPal fraud department, which may result in your account being limited.

If you’re not sure whether a Product is the correct fit for you, please reach out to our sales team or create a forum account and ask before making a purchase. Our team will be happy to assist you.

If you’ve read the above, and taken the necessary steps, but your Product is still broken, malfunctioning or otherwise non-functional, please open a refund request.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why haven’t I received my receipt or login information?” tab_id=”1494295667201-0481b596-0dfd”][vc_column_text]If you just ordered your Product or created a free account, there may be a slight delay in the order processing or in the email delivery to you. Please check your spam folder just in case. If you haven’t received the mail in a timely manner, please contact us at [email protected], and we will happily assist you.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why can’t I log into my account?” tab_id=”1494296472710-779aa86a-d0e6″][vc_column_text]The only reasons you would be unable to log into your account are an incorrect password, or account termination due to fraud.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Where are the products that I purchased in my account?” tab_id=”1494296517745-8cd7e9a3-0bae”][vc_column_text]If you completed the order successfully, the theme will be present in your account. Please login from here SchemaNinja.com/member You can find the theme under Active Resources section in the Member’s Area.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I change my billing information?” tab_id=”1494296556812-53e1e34d-d503″][vc_column_text]We do not store your billing information on your server, all changes would be done at your payment processor (such as PayPal or Stripe). You can email us using the contact form and we can assist you on how to update your billing information.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I cancel my SchemaNinja membership?” tab_id=”1494296565143-655d7279-bb63″][vc_column_text]You can cancel your membership through your account’s payment tab, or directly through PayPal. Also you can mail us here [email protected][/vc_column_text][/vc_tta_section][vc_tta_section title=”What happens when I cancel my SchemaNinja membership subscription?” tab_id=”1494296667047-dc572b0d-a99d”][vc_column_text]After cancelling your SchemaNinja membership, you will not be billed again for access to our plugin. However, after the conclusion of the last month that was paid for, access to plugin will be suspended. If you choose to purchase a membership again in the future, you will need to pay the signup fee again. Your access to premium support will also be revoked.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I still use plugin after I cancel my membership?” tab_id=”1494296713745-ecbc6418-f506″][vc_column_text]Yes, you can still use the plugin you’ve downloaded forever. However, you will not have access to updates, support or be able to re-download premium items.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I’ve got a question(s) which is not listed on this page.” tab_id=”1494296759647-fd0b03cd-bcf3″][vc_column_text]Please feel free to contact us and we will try our best to answer your question. Contact Us.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_custom_heading text=”Support related FAQ’s” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes”][vc_tta_accordion style=”simple_dashed” c_icon=”solid_rounded” c_position=”right” active_section=”1″][vc_tta_section title=”How can I get support with a plugin?” tab_id=”1494296845739-201b1e9d-57ad”][vc_column_text]The Support forum is the primary method of support we offer. If something isn’t getting resolved via the forums, feel free to email us and we will try our best to help you asap.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long will I be able to get support on a plugin I purchased?” tab_id=”1494296845741-eb7750c8-e490″][vc_column_text]We offer one year support on our plugin and unlimited support for ultimate members as long as they hold a valid membership.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you provide phone or live support?” tab_id=”1494296995244-f749f656-2e47″][vc_column_text]We do not provide phone or live support at this time. However, we provide 24×7 support via our support forum and most queries are resolved within an hour.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Does support cost extra for any services?” tab_id=”1494297073773-2de31a01-66da”][vc_column_text]Most of our support is free, but if you require customization services, these can be performed for an extra charge, please email us if interested.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I still get support if I cancelled my membership?” tab_id=”1494297120509-ded87232-101e”][vc_column_text]Unfortunately, if you cancel your subscription, you won’t have access to our support or plugin updates.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can you migrate or set up my site for me?” tab_id=”1494297170705-17392751-d17f”][vc_column_text]We offer some services for setup and migration, please email us if you are interested.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I get support on a free theme/plugin?” tab_id=”1494297224107-399463c0-defe”][vc_column_text]We have a community section in our support forums for free plugin where we offer support. We response only few times a week, generally on weekends for Free users.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Are there any video tutorials available?” tab_id=”1494297266796-5c3fe8c6-5a39″][vc_column_text]We have a small but growing library of video tutorials available which can be accessed here: http://doc.schemaninja.com/section/how-to/[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]